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We value you as a customer, and it is important to us
that you are completely satisfied with each purchase.
For that reason, we ask that upon receipt of shipment you
carefully inspect all merchandise for damage so that
we can take immediate action if it becomes necessary. perfume-elite
has a 7 day from date of purchase return policy.
If you find that any portion of your purchase has been damaged in shipment….
Please notify us by email (returns@perfume-elite.co.uk) within 48 hours of receipt.
This is very important!
We will begin the process to have the merchandise returned within 5
days of notification. Damaged Merchandise presented for return, must
be accompanied by a copy of the original shipment receipt.
Please take precautions against additional damage to the
merchandise you are returning. See condition of returns below.
If you find that you are not satisfied with your purchase….
If the return was not due to an error of ours
(i.e. - you ordered it and then decide that you dont want it),
you have the right under the Consumer Protection (distance selling)
regulations 2000, to cancel your order. Please email us at returns@perfume-elite.co.uk
confirming this. You must inform us within 7 working days after
you receive the good. If you cancel using these rights you are
liable to return the goods at your own cost.
Please note we are unable to accept back any straighteners
which don’t have the security seal intact. Please ensure you
have ordered the correct straighteners before breaking the seal.
If the contents of the package is not what you ordered….
If the return was due to an error of ours
(i.e.- we accidentally sent the wrong merchandise),
please accept our apologies. We will accept full
responsibility for re-shipping the right product to you.
Just follow the directions for returning the product. See condition of returns below.
Condition of Returns
Please email us (returns@perfume-elite.co.uk) and let us know you wish
to return part or all of your purchase. Explain the cause of the return.
Be sure to include your name, address and phone number and the transaction
ID number you received from Worldpay when you placed your order.
For undamaged items, they must be in the original box with the security seal
intact and with any other materials that came with the item. The product must
be received in MINT RESALEABLE CONDITION. Please Pack Properly!
For damaged items being returned, the packing policy above applies to
prevent further damage.
When shipping merchandise back to us, please use 1st Class Mail or
registered Mail. Please feel free to contact (returns@perfume-elite.co.uk) if
you have any questions concerning the return.
Credit
Upon receipt and inspection of the returned merchandise,
your Credit Card will be credited appropriately and you will
receive email confirmation of the transaction
International Orders
Local customs charges or Excise charges may apply to Internatinal
Destinations, these have to be payed locally by the customer.
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